Privacy Policy 

We may collect:

• Your name, email address, telephone number and postal address.

• Information you provide in enquiry forms, emails, calls, bookings and consultations.

• Information about your legal matter, documents, court dates, parties involved and evidence supplied to us.

• Payment and invoice information. We do not normally store full payment-card details.

• Website information, including IP address, browser/device information and cookie preferences.

Some information you provide may be sensitive, for example information relating to health, family circumstances, allegations, criminal matters or court proceedings. Please only provide information that is necessary for us to assess or deliver our services.

We use your personal information to:

• Respond to enquiries and arrange consultations.

• Provide agreed paralegal, document-preparation and McKenzie Friend support services.

• Communicate with you about your matter, appointments, payments and service updates.

• Keep accurate business, financial and case records.

• Improve and protect our website and services.

• Meet legal, regulatory, insurance, accounting and safeguarding obligations.

• Send marketing emails only where you have agreed to receive them, or where otherwise permitted by law. You can unsubscribe at any time.

Our lawful basis for using your information

We use your information where it is necessary to:

• Take steps at your request before entering into a contract, or to perform our contract with you.

• Meet a legal obligation.

• Pursue our legitimate interests, such as managing our business, keeping records, preventing fraud and improving our services.

• Establish, exercise or defend legal claims.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent will not affect processing already carried out before it was withdrawn.

We only share information where explicitly necessary and appropriate. This may include:

• Our staff, contractors and professional advisers.

• Secure website, email, booking, payment, accounting and document-storage providers.

• Courts, tribunals, opposing parties, solicitors, barristers or other professionals—but only where you instruct us to do so, it is necessary for the agreed service, or we are legally required to do so.

• Regulators, insurers, law-enforcement agencies or other authorities where required by law.​

Under no circumstances is your information sold to third parties. 

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for legal, regulatory, insurance and accounting requirements.

Client and case records are normally retained for [insert your actual retention period, for example six years after the end of the matter], unless a longer period is required or appropriate because of a legal claim, complaint or legal obligation.

Keeping your information secure

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. However, no method of online transmission or storage is completely secure.